Latam Investments Multinational LLC with DBA PilatesEquipment.Fitness, the Company, warrants that all new equipment is free of manufacturing defects in workmanship and materials, subject to the terms below. This warranty becomes effective at the invoice date of the original purchase. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period. It is the purchaser’s responsibility to notify the Company of any change of contact information. This will ensure that in the unlikely event of a replacement or safety notice, the Company will be able to contact you immediately.
This warranty applies to equipment:
While equipment remains in the possession of original purchaser and proof of purchase is demonstrated
If claims are made within the part-specific warranty period.
If upgrades are made as required by Latam Investments Multinational LLC with DBA PilatesEquipment.Fitness.
This warranty shall be null and void if:
All safety, maintenance, and usage guidelines as specified in the appropriate equipment manuals are not followed.
The equipment is used for any other purpose other than as intended, or is stored or used outdoors, or in environments without adequate climate/humidity controls
An at Home Reformer is used in Pilates studios, fitness or health clubs, gyms, spas, or any other type of commercial fitness facility offering fitness services to the public.
The equipment has been subjected to accident, misuse, abuse, improper service, or any modification not authorized by the Company
Failure to change springs on spring-loaded equipment (Reformers, Cadillacs, Cadillac Reformers, Chairs, Towers, Wall Units, etc.) every two (2) years may void this warranty. This warranty does not cover damage to the finish of any equipment nor shipping charges, customs clearance fees (if applicable), or any costs incurred in installing repaired or replacement parts shipped under the provisions of this warranty.
At its option, the Company will repair or replace warranted parts, provided that any such failure is due to a defect in workmanship or materials and provided that such failure occurs and is reported to the Company within the part-specific warranty period.
Commercial Reformers
Limited Lifetime Warranty on the components of the frame, related welding and footbar mechanisms.
Ninety (90) Day Limited Warranty on upholstery. Please refer to Fabric & Upholstery on Equipment below.
One (1) Year Limited Warranty on straps and spring clips.
Two (2) Year Limited Warranty on all other components.
Please refer to Limited Warranties below.
At Home Reformers
Limited Lifetime Warranty on the components of the frame, related welding and and footbar mechanisms.
Ninety (90) Day Limited Warranty on upholstery. Please refer to Fabric & Upholstery on Equipment below.
One (1) Year Limited Warranty on straps and spring clips.
Two (2) Year Limited Warranty on all other components.
This warranty shall be null and void if an At Home Reformer is used in Pilates studios, fitness or health clubs, gyms, spas, or any other type of commercial fitness facility offering fitness services to the public.
Please refer to Limited Warranties below.
Cadillac and Cadillac Reformer
Limited Lifetime Warranty on the components of the frame, related welding and footbar mechanisms.
Ninety (90) Day Limited Warranty on upholstery. Please refer to Fabric & Upholstery on Equipment below.
One (1) Year Limited Warranty on straps and spring clips.
Two (2) Year Limited Warranty on all other components.
Please refer to Limited Warranties below.
Chair
Limited Lifetime Warranty on metal frame and related welding.
Ninety (90) Day Limited Warranty on upholstery. Please refer to Fabric & Upholstery on Equipment below.
One (1) Year Limited Warranty on straps and spring clips.
Two (2) Year Limited Warranty on all other components.
Ladder Barrel
Limited Lifetime Warranty on the frame.
Ninety (90) Day Limited Warranty on upholstery. Please refer to Fabric & Upholstery on Equipment below.
Two (2) Year Limited Warranty on all other components.
Reformer Tower
Limited Lifetime Warranty on the components of the frame, and related welding.
Ninety (90) Day Limited Warranty on upholstery. Please refer to Fabric & Upholstery on Equipment below.
One (1) Year Limited Warranty on straps and spring clips.
Two (2) Year Limited Warranty on all other components.
Spine Corrector
Ninety (90) Day Limited Warranty on upholstery. Please refer to Fabric & Upholstery on Equipment below.
Two (2) Year Limited Warranty on all other components.
Wall Board
One (1) Year Limited Warranty on straps and spring clips.
Two (2) Year Limited Warranty on all other components.
8 Shape
One (1) Year Limited Warranty.
Small Equipment & Accessories
90 Day Warranty.
Fabric & Upholstery on Equipment
Ninety (90) Day Warranty. The fabric or upholstery on PilatesEquipment.Fitness equipment will be replaced if it fails to give normal wear for 90 days after delivery. Proof of damage may be required.
This warranty does not cover cuts, burns, stains, soiling, pet damage, damage to fabric caused by abrasive, corrosive or chemical cleansers, or damage caused by other unreasonable use. If the identical fabric is not available, the Company will provide an equivalent fabric.
Maintenance
PilatesEquipment.Fitness is a name synonymous with the highest quality and finest manufacturing materials in the industry. Protect your investment and keep your Reformer and other large equipment items running at optimal performance with regular maintenance. For further questions & support, please contact our Customer Service Support Team at +1 786 381 9917 or at info@pilatesequipment.fitness
Limited Warranties
Lifetime Warranty (Up to 10 Years from date of Invoice)
Standard wood frames on specified apparatus; Pilates Reformer, Pilates Reformer Rehab, Pilates Reformer with Tower Vintage, Pilates Reformer with Tower, Pilates Reformer Rehab with Tower, Cadillac Vintage, Cadillac Reformer Vintage and Cadillac Reformer. A standard frame is defined as a frame that has not been modified or altered from its original specifications by Latam Investments Multinational LLC with DBA PilatesEquipment.Fitness.
5 Years from date of Invoice
Standard wood frames on specified apparatus; Pilates Reformer Machine Home and standard metal frames on specified apparatus; Pilates Reformer Foldable. A standard frame is defined as a frame that has not been modified or altered from its original specifications by Latam Investments Multinational LLC with DBA PilatesEquipment.Fitness.
