In pilatesequipment.fitness you can place your order online, by phone or by email.
On-line orders
Buy safely in our online shop:
• Simply click the item you want to buy.
• When you are ready to complete the order, click the “Add to Cart” button which will automatically show on the shopping cart at the top right of the page.
• Then click the button “Continue Shopping” to continue with your shopping or “Proceed to Checkout” to complete your order.
• Then you will be taken to our secure shopping process where you will be prompted to enter your contact details, delivery address and payment.
• Once you submit your order, we will confirm via email.
We use the latest technology to ensure safe processing of your order. We use a secure SSL communication technology to ensure that your personal information and payment details are encrypted before sending.
Phone orders
If you prefer to order by phone, call us at +1 786 381 99 17 and our team will process your order quickly and efficiently. Calls are charged at standard national rate. If you need help before placing your order, our Customer Service team is highly trained and always available to provide specialized knowledge and advice about our products.
Schedule:
• Monday – Friday – 8 a.m. 10 p.m. EST
• Saturday – Closed
• Sunday – Closed
• Government Holiday – Closed
Outside these hours, you can leave a message on the voice message and we will contact you as soon as possible.
E-mail orders
Send your request to info@pilatesequipment.fitness and we shall be contacting you within 48 business hours.
What payment methods are accepted?
We accept:
• Credit Card / Debit Card
• PayPal
• Wire transfer
What is the deadline for a shipment out on the same day?
To ensure we can organize your package the same day, place your order before 3 p.m.
Can you modify or add products to an order already made?
We will introduce any changes in your order, as long as we have not delivered yet. If you want to make a change in your order, we recommend you to call us on +1 786 381 99 17 (rather than writing an email) as soon as possible, after placing your order.
Will I receive order confirmation?
If you place an order on-line (no phone) we will send you a confirmation email. It is important that you check all details carefully to ensure that your order is correct.
I am trying to place an order online, but my credit / debit card is not accepted.
First, make sure your billing information match your card details exactly. If you still have problems, call us and we will try to figure out what the problem is. Be careful when trying to send the order too many times because the card issuer can cancel your card automatically.
How can I cancel my order?
If you want to cancel it, is best to call us as soon as possible after placing your order and we will do everything possible to cancel it before we ship it. If your item has already been sent, you will have to follow our return procedure, and you will be responsible for the shipping and return costs.
Cancel before shipment
To cancel your order before shipment, we recommend that you contact us by phone as soon as possible after placing your order and we will do everything possible to cancel it before we ship it.
Cancel after shipment
If you want to cancel your order after shipment, you will have to wait until you receive your order and then follow our return procedure and you will be responsible for the shipping and return.
How do I know if I can place an order safely?
We take online security seriously; we use the latest technology to ensure secure ordering process. We use https protocol in all communications to ensure that personal information and payment details are encrypted before being sent.
How is the equipment delivered?
Large equipment is shipped by ground via a freight carrier, carefully packed in a cardboard box and secured to a wooden skid.
Curbside Delivery is a lift-gate service, delivered to curbside as close to your building as possible. You do not need to assist the driver in removing the equipment from the truck.
Would I be able to receive the equipment alone?
It is recommended that two people are available to assist with unpacking and carrying into the premises. You are responsible for unpacking, installation and disposal of packaging materials.
How long would it take for the equipment to arrive at my destination?
Allow 2 to 3 weeks for the shipment to arrive at your final destination. You will be contacted by the carrier to set up the most suitable date & time for the delivery.
